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Standards for Individual Service Plans (ISPs)

New Indicators of Person-Centered Planning

The standards outlined below were established for the development of ISPs. With the introduction of Person-Centered Planning, a new set of indicators was developed to measure the degree to which ISPs adhered to these values. The WNYCCP 2005 Indicators of Person-Centered Planning form includes the initial indicators against which ISPs are reviewed annually.

For more on Person-Centered Planning, review the Hallmarks of Person-Centered Practices.

Original Standards for ISPs

The original standards for the development of ISPs were:

  • Individuals are full participants in all aspects of the development of the ISP and provider specific treatment plans.
  • Participants are entitled to have a family member, peer, or other person of their choice present during the process of development of their ISP. The Participant, or with the agreement of the Participant, the Care Coordinator may invite such persons to participate in the process of the development of the ISP.
  • Participants can request changes to the ISP.
  • The ISP is unique to the needs and desires of the individual.
  • The ISP is goal oriented as articulated by the individual. It must reflect the Participant's self-identified recovery goals as well as indicators of goal completion or achievement of milestones, strengths, and supports.
  • The ISP should describe the resources available to the individual, including income and other financial supports, housing, natural supports or significant others, transportation, etc.
  • The treatment, rehabilitation, support, self-help, and empowerment services necessary to help the Participant achieve recovery goals should be identified in the ISP. The description of required services must include, for each service, the provider name, relationship of the service to the recovery goals, anticipated frequency and duration of service, and the anticipated outcomes of the service.
  • The ISP should identify all necessary linkages with health care (including managed care plans) and human service providers.
  • The ISP should identify supports or services to be purchased with ICM/SCM/ACT wrap around dollars or Care Coordination Funds.
  • The ISP should include a Crisis Plan that describes recommended services and options to be pursued and individuals to be notified in the event of a crisis situation such as hospitalization, medical emergency or loss of housing.
  • The ISP should record the existence of any Advanced Directive and a copy should be attached to all copies of the ISP distributed to providers.
  • The Participant, Care Coordinator, and Service Providers will negotiate a "best service available" plan if services identified in the ISP are not immediately available (e.g. other services to be provided in the interim). A "best service available" plan can also be used in the case of an emergency or as unplanned needs arise.
  • The ISP is a dynamic document and must reflect any significant clinical development or change that affect the delivery of care.
  • The Individual Services Plan form approved by the WNYCCP and OMH for use in the Care Coordination Program will be used to document the ISP.

 

 

 


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