These outcomes are based on a total of 122 people enrolled
across the program who completed the Satisfaction
Survey for Care Coordination Enrollees in early
Fall 2004. In this survey, care coodination services are
separated to more accurately understand how the people enrolled
view them compared to what they consider as their "primary
service."
The first two outcome statements here reflect how the program
enrollees view their service providers as making the transition
to a recovery-oriented service:
91% of the people enrolled agreed or strongly agreed
with the statement, "My Care Coordinator believes
that I can grow, change, and recover."
95% of people enrolled agreed or strongly agreed withthe
statement, "The staff (primary service provider)
believe that I can grow, change, and recover."
The following list of outcomes reflect the views of the
people enrolled toward their Individual Service Planning
(ISP) process. The numbers below represent the percent of
people enrolled who agree or strongly agree with the statements
that follow:
86% of people enrolled believe their ISP reflects their
plans for recovery
86% were satisfied with range of services available
84% liked using the ISP
84% think their ISP reflects strengths as well as needs
83% feel free to choose or reject services
76% were satisfied with the availability of self-help
and peer support groups
75% believe they have a Crisis Prevention Plan that
is helpful
